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MEGA SALE MADNESS: UPTO 50% OFF & FREE SHIPPING OVER $45
HOW LONG WILL MY ITEM TAKE TO ARRIVE?
The shipping time consists of two sections -
All orders are processed including QA process, testing and packing within 1-2 business days of the order being placed.
Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.
| Country | Shipping Type | Delivery Time |
| USA | Standard Secured Shipping | 10-20 Days |
| Canada | Standard Secured Shipping | 10-20 Days |
| Australia | Standard Secured Shipping | 10-20 Days |
| New Zealand | Standard Secured Shipping | 10-20 Days |
| United Kingdom | Standard Secured Shipping | 7-14 Days |
*Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster, or slower depending on the location of recipient and the fulfillment centre used.
WHERE DO YOU SHIP FROM?
KitcHomePlus works very closely with top global merchants from all over the world to source and curate the unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop shop destination for the most popular products. Because of this, your order can be shipped anywhere from EU, China, India, Indonesia, Vietnam etc. via our partnership with USPS.
ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 1-2 business days. When this is completed, your will receive a Shipping Confirmation email.
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
DELIVERY TIME
All orders are processed including QA process, testing and packing within 1-2 business days of the order being placed.
| Country | Shipping Type | Delivery Time | Shipping Fee ($) |
| USA | Standard Secured Shipping | 10-20 Days | USD 5 |
| Canada | Standard Secured Shipping | 10-20 Days | USD 5 |
| Australia | Standard Secured Shipping | 10-20 Days | USD 6 |
| New Zealand | Standard Secured Shipping | 10-20 Days | USD 5 |
| United Kingdom | Standard Secured Shipping | 7-14 Days | USD 5 |
Note: Free Shipping on all orders for $45 and above.
We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
What is your cancellation policy?
You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
Please check refund amount here: KitcHomePlus's Return & Refund policy.
What is the return policy?
If your product is damaged or defected, please kindly email us (info@kitchomeplus.com) with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
We do not refund shipping cost. Return shipping is to be paid by the Buyer.
For US Based Returns, Kindly return the package to the below address:
Recipient: Yan Cao Na
Address: 6849 Oak Ave, San Gabriel, CA, US
Zip code: 91775
Phone Number: +1-(302)-592-6611
For Non-US Based Country, Returns must be pre-approved by our Customer Service Department.
- To obtain approval, simply contact us via e-mail at info@kitchomeplus.com or call +1-(302)-592-6611 and explain the reasons for your return.
- If your merchandise fits our criteria, our friendly customer service representative will issue a Return Authorization Number and confirm the shipping and credit details at that time.
- The confirmation will be sent to you via e-mail for your records.
See more about our return policy here: KitcHomePlus's Return & Refund policy.